Shipping & Returns

Returns

All sales on softserve.com are final. Unless there's any damage, defective or wrong items.  

All items are shipped from Shanghai,China. At the moment, international shipping nor

If you have any questions about any piece before making a purchase, please do not hesitate to contact us at info@softserve.com.  We will gladly address any questions or concerns you may have.

Damage, Defective or Wrong Items

Please check your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issues and solve them as soon as possible.

If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

Exchanges

If you wish to exchange one bought item for another one, you can place a new order for that one once your return request is accepted, such that you can get your new item with the least amount of time.

Refunds

We will notify you when we have received and inspected your return, and let you know if your refund was approved or not. If yes, your refund will be automatically returned to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.