Shipping policy

Order Processing Time

1–3 business days

Estimated Shipping Time

• United States
8-21 calendar days

• Canada
10-21 calendar days

• United Kingdom, Germany, Spain
7-14 calendar days

• France
8-14 calendar days

• Italy
10-14 calendar days

• Japan
5-14 calendar days
*We partner with trusted local carriers in each country to ensure reliable delivery. For example, orders in the United States are typically finalized by USPS or similar providers.
Please note that delivery times may be extended during holidays or due to severe weather conditions.
We truly appreciate your patience and understanding.

Service Market

• United States
Delivery Area: Covers the entire continental US, with restrictions on zip codes (first three digits): 090-099, 340, 962-966, 006-009, 967-969, 995-999.
However, we do not accept APO/FPO addresses, Alaska, Hawaii, and other remote areas, or overseas addresses such as Puerto Rico and Guam.

• Canada
Delivery Area: Covers the entire Canada mainland, but does not accept certain remote areas.

• United Kingdom
Delivery Area: Covers the entire UK mainland, but does not accept military areas, and remote areas such as Jersey/Guernsey/Isle of Man.

• France
Delivery Area: Covers the entire French mainland, restricted to 5-digit numerical zip codes.
However, we do not accept PO Box addresses, overseas territories and military bases, French island areas with zip codes starting with 00, 97, 98, or addresses containing ARMEE/CEDEX.

• Germany
Delivery Area: Covers the entire German mainland, but does not accept certain remote areas.

• Italy
Delivery Area: Covers the entire Italian mainland, but does not accept certain remote areas.

• Spain
Delivery Area: Covers the entire Spanish mainland, but does not accept certain remote areas.

• Japan
Delivery Area: Covers the entire Japanese mainland, but does not accept remote areas such as Okinawa Prefecture.

*Please stay tuned for other countries. You can also contact us by email: 📧  soft.serve.sh@gmail.com to find out if there are any of our stockists or other ways to purchase in your area.

Shipping Fees

• United States, Canada, United Kingdom, France, Germany, Italy, Spain
Under 300g: $5.99 (≈£4.56 ≈€5.18)
Over 300g: $9.99 (≈£7.60 ≈€8.64)
*The actual amount charged will be calculated based on the real-time exchange rate displayed by the system on that day.

For orders containing multiple items within the same weight range, only one shipping fee for that weight range will be charged. If an order includes items from both weight ranges, the shipping fees will be added together ($5.99 + $9.99).

Free Shipping On Orders Over $60 (≈£45.67 ≈€51.87)
*The actual order amount will be based on the real-time exchange rate displayed by the system on that day.

· Japan
Under 300g: Ұ1000
Over 300g: Ұ1500

For orders with multiple items in the same weight category, shipping is charged only once for that weight category. If an order includes items from both weight categories, the shipping costs will be added together (Ұ1000 + Ұ1500).

Free Shipping On Orders Over Ұ8000

Split Shipments

To comply with the import regulations of various countries' customs, we may split your order into packages with different shipment ID.

We will do our best to arrange for these shipments and packages to arrive around the same date. Please monitor the package information in your account and wait patiently.