Terms of service
SoftServe Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from SoftServe (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the web pages or products you view, the websites or search terms that referred you, and how you interact with the Site. We refer to this as “Device Information.”
We collect Device Information using the following technologies:
- Cookies – Data files placed on your device that often include an anonymous unique identifier. Learn more or disable cookies at allaboutcookies.org.
- Log files – Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels – Electronic files used to record information about your browsing behavior.
Additionally, when you make or attempt to make a purchase through the Site, we collect certain information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
How Do We Use Your Personal Information?
We use Order Information to fulfill any orders placed through the Site (including processing payments, arranging shipping, and providing invoices or confirmations). Additionally, we use this information to:
- Communicate with you;
- Screen orders for potential risk or fraud; and
- Provide information or advertising related to our products or services based on your preferences.
We use Device Information to help screen for potential risk and fraud (particularly your IP address) and to improve and optimize our Site — for example, by analyzing customer interactions and assessing marketing performance.
We share your Personal Information with third parties to help us use it as described above. For example:
- We use Shopify to power our online store — read more here: Shopify Privacy Policy.
- We use Google Analytics to understand how customers use the Site — learn more here: Google Privacy Policy or opt out at Google Opt-Out.
We may also share your Personal Information to comply with laws, respond to lawful requests, or protect our rights.
Targeted Advertising
As described above, we may use your Personal Information to provide targeted advertisements or marketing communications that may interest you. Learn more about targeted advertising here: NAI Educational Page.
You can opt out of targeted advertising by:
Or visit the Digital Advertising Alliance Opt-Out Portal.
Do Not Track
Please note that we do not alter our Site’s data collection or use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. To exercise this right, please contact us using the information below.
We process your information to fulfill contracts (such as orders) or pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will retain your Order Information for our records unless and until you request deletion.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, questions, or complaints, please contact us by e-mail at soft.serve.sh@gmail.com.