FAQ

When will my order ship?
We aim to ship all orders within three business days of purchase. Please note that during busier times, your order may take slightly longer to dispatch. We appreciate your patience. To check the status of your order, please email us at soft.serve.sh@gmail.com.

How can I track my order?
Please refer to your order confirmation email for tracking information. If you require further assistance, please email us at soft.serve.sh@gmail.com

Do you ship internationally?
Yes. For more information on international shipments, please visit our Shipping & Returns page. 

Can I collect my order in-store? 
No. Currently we do not have a physical location from which orders can be collected. 

What should I do if my order is damaged or missing? 
Please email soft.serve.sh@gmail.com within 48 hours of delivery. All claims for damaged items or omissions must be made within 48 hours of delivery.